Let’s face it sometimes it’s hard to connect with people. You know what needs to be done but there is a mess of processes and approvals to go through. One of the stakeholders you probably need is your manager, you need that person to help straighten things out and provide a line of sight to the goal. 

You will need some managing upward skills to help untangle the way forward. 

Here’s a starter pack of four things to think about to manage upwards (they could also work sideways!)

1 Understand their communication style - Think about how the boss likes to communicate; does she prefer written emails or verbal discussion? Does she like detail and facts in a list? Does she like structured one-on-one meetings or informal chats? Get a clear understanding of how your boss likes to engage and adapt your style to her style. If you are new, ask around about how the boss likes to work.

2 Stick to the facts - When presenting information avoid biased assessments. Sure, you will have worked hard to nurture this baby (project) and you may have put your heart and soul into it but sometimes it’s just an ugly baby and it can’t go on. Be straight forward and factual about the issue and deal with it sooner rather than later.

3 Come up with some solutions: Don't dump problems on their doorstep that you should be solving yourself - Yes, your manager has greater accountability than you, probably gets paid more than you, and most likely has more influence than you. That doesn't mean you avoid thinking – come up with at least one viable option so that the discussion has somewhere to go. Handle the problems that you're paid to deal with and enlist your boss for the stuff that requires influence or a final decision. 

4 Be specific about what you need - Whether it be money, resources, a way forward or some other form of assistance, be very specific about what you need, and why you need it. 

Plan ahead for managing upwards: make some notes before you go to the meeting so that you cover all the areas that you need.

Carol Speirs

carol@onedaytraining.co.nz