5 Critical Skills for Supervisors and Team Leaders

Half day session

Post lockdown are you asking your people to do more? If so, they may need help with developing their management skills. You probably know that people management skills are essential for successful organisational development. According to recent research, 75% of long-term job success depends on people management or soft skills. The benefits of having supervisors and team leaders with strong soft skills include better customer service, better team cohesion, team interactions and increased efficiency.

This workshop will get you started on the basics of team management and set you up for success. You will learn the most effective way to lead your team to success.

Intended Audience:

Supervisors, team leaders or people to want to be promoted to manager. No prior knowledge is required.

Topics :

• Traits of a great boss
• Key words to understand for your role
• Role clarity and goal setting for staff members
• Helping staff grow – delegation
• Empathy – listening and communicating
• Courage and persistence
• Putting it altogether

As a result of attending this half day training participants will:

• Set goals with staff members
• Follow up on delegated tasks
• Create an environment of trust and build on communication skills
• Have an action plan to work on 

Investment:

• Half day sessions: 9am to 12.30pm or 1pm to 4.30pm 
• Up to 12 people, In-house course at your site: Full day: $2,500 (excl GST) or Half day: $1,500 (excl GST)
• All participants receive a workbook, checklists and notes to take away.